What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express and Suites?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Maintain accurate records of guest information and reservations.
- Operate hotel phone systems to manage incoming calls and direct them appropriately.
- Assist with billing inquiries and process payments accurately.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
Skills
- Strong guest relations skills with a focus on customer service excellence.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hotel management practices is preferred.
- Proficient in using phone systems and handling multiple calls professionally.
- Background in hospitality or hospitality management is advantageous.
- Excellent phone etiquette and interpersonal communication skills.
- Familiarity with front desk operations in a hotel setting is beneficial.
- Ability to perform night audit duties as needed, ensuring accuracy in reporting.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
- Weekends only
Ability to Commute:
- Oklahoma City, OK 73131 (Required)
Ability to Relocate:
- Oklahoma City, OK 73131: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
