What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Holiday Inn Express Blackwell?
Company Overview
Holiday Inn Express is dedicated to creating a safe and relaxing experience for our guests. With a commitment to health and safety, we ensure peace of mind during every stay across our 18 brands globally.
Summary
As a Front Desk Agent at the Holiday Inn Express, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out process. This role is vital in upholding our mission of delivering a clean and welcoming environment.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures.
- Manage reservations and handle guest inquiries efficiently.
- Conduct night audits to ensure accurate financial reporting.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Resolve guest complaints promptly and professionally to enhance satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards.
- Process payments accurately and maintain cash handling procedures.
- Support team members in achieving departmental goals through effective communication.
Qualifications
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong guest relations skills with a focus on customer satisfaction.
- Proficient in front desk operations, including reservation systems.
- Multilingual or bilingual abilities are an advantage but not required.
- Knowledge of hotel management practices is beneficial.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
- A passion for hospitality and creating memorable experiences for guests.
If you thrive in a dynamic environment where guest satisfaction is paramount, we invite you to apply today to join our dedicated team at Holiday Inn Express!
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $10 - $13