Part Time- Hotel Night Auditor

**Job Summary:**

We are seeking a detail-oriented and customer-focused Night Auditor to join our team. The ideal candidate will be responsible for ensuring the accuracy of guest transactions, handling customer inquiries, and maintaining a safe and secure environment. This role is perfect for someone who has a passion for delivering exceptional guest experiences.

**Duties:**

Opera experience strongly preferred

- Conduct nightly audits of all hotel transactions, including guest accounts and payment records.

- Process and reconcile guest payments, ensuring all charges are accurate and complete.

- Handle guest inquiries and resolve any issues promptly and professionally.

- Utilize hotel software and phone systems to manage guest information and resolve technical issues.

- Provide exceptional customer service, addressing guest needs and concerns in a friendly and courteous manner.

- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.

- Perform other duties as assigned by management.

**Experience:**

- Previous experience in a customer service or hospitality role is required.

- Experience with hotel software and phone systems is an asset.

- Prior experience as a Night Auditor.

**Skills:**

- Excellent customer service skills.

- Strong attention to detail and organizational skills.

- Proficiency in hotel software and phone systems.

- Ability to work independently and as part of a team.

- Excellent phone etiquette and communication skills.

- Experience in a hotel environment.

- Ability to work flexible hours, including nights and weekends.

- Knowledge of guest services and relations.

- Ability to maintain a professional and courteous demeanor in all interactions with guests and colleagues.

Job Types: Full-time, Part-time

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person