What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Atlantic City West?
The Holiday Inn Atlantic City West is searching for a star performer! We seek a Guest Services Representative/Night Auditor who is able to provide exceptional customer service. This Guest Services Representative will assist guests in a timely and courteous manner while providing an outstanding guest experience. Highly communicative individuals would thrive in this position. Establishing payment accurately. Responding to guest requests to help ensure a safe, comfortable experience.
Job functions will include:
- Taking, modifying, and canceling guest reservations
- Communicate hotel facilities and services to all guests
- Provide information on the local area and points of interest
- Assisting guests with arrivals and departures.
- Answer the front desk phone
- Respond to guest requests promptly
- Cash handling
- Prepare Reports
- Balance Credit card Receipts
The successful candidate will possess the following:
- High school diploma or equivalent.
- Customer Service Experience
- Must be capable of accurately handling money.
- Reading, math, and communication in English required
- Availability to work holidays and weekends as needed is required.
- Adhere to brand and company standards.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Job Types: Full-time, Part-time
Pay: $15.49 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evenings as needed
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Required)
Ability to Relocate:
- Pleasantville, NJ 08232: Relocate before starting work (Required)
Work Location: In person
Salary : $15
