What are the responsibilities and job description for the Front Desk Agent position at The RCMC Group?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a friendly and professional demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain guest accounts by processing payments and managing billing inquiries.
- Address guest complaints or concerns promptly and effectively to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of phone etiquette when answering calls and directing inquiries appropriately.
Skills
- Strong customer service skills with a focus on guest relations.
- Proficiency in hotel management software is preferred; familiarity with phone systems is essential.
- Excellent communication skills, both verbal and written; multilingual abilities are a plus.
- Ability to work collaboratively within a team while also being self-motivated.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- Previous experience in hospitality or front desk operations is advantageous but not required.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time, Temporary, Seasonal
Pay: $17.00 - $19.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Beach Haven, NJ 08008 (Required)
Ability to Relocate:
- Beach Haven, NJ 08008: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
