What are the responsibilities and job description for the Front Desk Agent/ Night Auditor position at HOLIDAY INN EXPRESS-Brandford?
What's the job? TEAMWORK!!!!
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
This is mot an easy job, however 1 that you can excel at.
As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day Be the warm welcome that kicks off a memorable guest experience.
Acknowledge Rewards Club members and returning guests, in person or on the phone.
Being able to handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys.
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day's schedule,
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
You'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job .
You'll have a high school diploma or qualification. As a team we want someone who truly wants to work. Learn a new career and be successful in hospitality.
Job Types: Full-time, Part-time
Pay: $15.75 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Overtime
- Weekends as needed
Work Location: In person
Salary : $16 - $17