What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express Charleston Civic Center?
Overview
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team. The ideal candidate will play a crucial role in creating a welcoming atmosphere for our guests while ensuring smooth operations at the front desk. This position requires excellent communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will be responsible for managing guest check-ins and check-outs, addressing inquiries, and providing exceptional service to enhance the guest experience.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Handle guest check-outs efficiently, ensuring all charges are accurate.
- Manage reservations and provide information about hotel amenities and services.
- Address guest inquiries and resolve any issues or complaints in a timely manner.
- Maintain knowledge of local attractions, dining options, and events to assist guests effectively.
- Perform night audit duties as required, ensuring all financial transactions are balanced.
- Operate phone systems professionally, handling incoming calls with excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high level of customer service.
- Serve as a liaison between guests and other hotel departments, effectively communicating feedback and concerns to ensure guest satisfaction.
Experience
- Previous experience in hospitality management or hotel management is preferred.
- Familiarity with guest relations practices and customer service excellence is essential.
- Experience with phone systems and handling multi-line calls is advantageous.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- A strong understanding of resort operations and night audit processes is a plus.
Join our team as a Front Desk Agent where your skills in hospitality will shine, making every guest's stay memorable!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
Language:
- English (Required)
Location:
- Charleston, WV 25301 (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Charleston, WV 25301 (Required)
Work Location: In person
Salary : $12