What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Great Barrington?
We are seeking a friendly and dependable Front Desk Agent at the Holiday inn Express Great Barrington. Holiday inn Express Great Barrington is in the Center of Stockbridge & Great Barrington. Candidates must have a flexible schedule and weekend availability, as the shifts will include Friday, Saturday and Sunday.
The ideal candidates will enjoy interacting with guests, and take pride in providing genuine hospitality. Applicants have knowledge of customer service or good to have hotel experience, working history of Opera is a huge plus.
Candidates Requirements
- Handle guest check in and check outs professionally
- Post charges of in market, copies, faxes.
- Maintain hotels high standard of service
- Ensure every guest is satisfied, especially the high status IHG Members.
- Collect payments following all cash/check/credit card procedures
- Communicate with housekeeping staff in regards to late check outs, extend stay, appearance of suite issues and concerns.
- Answer phone in a timely and pleasant manner
- Multi task, check inn, check out, answer phones, etc
- Communicate with Managers to ensure convention guests needs are met.
- Provide reservation and pick up reports upon request
- Assign specific accommodations based upon guest preferences/requests.
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, disability or any other basis prohibited by federal or state law.'
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Work Location:
- One location
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Cashier/Hospitality: 1 year (Preferred)
Work Location: In person
Salary : $15 - $18