What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express Hotel CDA /Sterling...?
Are you ready to get your foot in the door to a rewarding career with a great company? Are you a rock solid person who lives to IMPRESS GUESTS? Come join us at Holiday Inn Express & Suites in Coeur D’Alene and become a Night Auditor/Front Desk Agent! This job is part time, ranging from 20-30 hours per week. You will be working the Night Audit shift which usually has a schedule of 9:00PM to 7:00AM. You may also be doing other shifts if available. This position works weekdays as well as weekends.
We are looking for someone who is upbeat, friendly, and can’t wait to show our Guests what it means to IMPRESS them! As a Night Auditor, you’ll be helping guests check in and out, make reservations, explain our hotel amenities, keeping hotel areas looking bright and shiny, and assisting guests with any questions or concerns they may have. We run our shifts by a checklist, so you’ll know what is expected of you and when, so besides helping the guests, you’ll have other side work to get completed on your shift. You’ll also be helping out and communicating with other departments, such as the breakfast bar or housekeeping if they need something from you. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.
**We offer Anniversary Milestone, Monthly raffles, Weekly Team lunch/snacks, Hotel Discounts for Employees, Bonus/Incentive Programs and much more! After a year working with us you will receive Paid vacation, and Paid Sick Leave.**
Job Duties:
- Acknowledging, welcoming and thanking guests in a warm manner.
- Consistently offers professional, friendly, and engaging service.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Checking guests in and out of the Hotel and making reservations.
- Assisting guests with special requests for miscellaneous items like cribs, cots, extra towels, etc.
- Collaborating and corresponding with other internal departments to ensure guest satisfaction.
- Explaining hotel amenities to guests in detail and knowing the layout of the hotel.
- Keeping the lobby and front area of the hotel clean of debris and always ready to accommodate our guests.
- Help guests with suggestions for local attractions, dining areas, viewpoints, shopping, etc.
- Performs additional duties as needed.
Abilities:
- Flexibility in job and ability to provide coverage for the Hotel. This includes working different shifts on different days.
- Ability to follow all Holiday Inn Express Housekeeping and Guest Service standard operating procedures and understand the team member handbook.
- Express facts, ideas, and messages to others in a clear, concise, and organized manner that is easily understood.
- Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
- Ability to be on your feet for extended periods of time - This is a fast paced job.
Qualifications:
Knowledge/Education/Experience:
- Computer literate and understands how to operate basic office machinery
- Excellent communication and organizational skills
- Highly responsible & reliable - We need to be able to count on you!
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills (your bonus depends on it!)
- Customer-centric
- High School diploma or GED required
- Must be able to pass a background check
It's a PLUS if…
- You have hospitality/customer service experience!
Physical Requirements:
- Ability to stand and be active during entire shift - this can be a physical job!
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- MUST be willing to work an overnight shift! The schedule for a Night Auditor is from 9:00PM to 7:00AM.
Mental Requirements:
- Ability to convey information and ideas clearly.
- Must maintain composure under pressure.
Compensation:
$17.00 - $18.00 per hour DOE
**We offer Anniversary Milestone, Monthly raffles, Weekly Team lunch/snacks, Hotel Discounts for Employees, Bonus/Incentive Programs and much more! After a year working with us you will receive Paid vacation and Paid Sick Leave. **
Core Values:
- Rock Solid - We exhibit integrity through consistent honesty with ourselves, while treating others with respect and dignity.
- Wag Your Tail - We recognize that there cannot be relationships, unless there is commitment, loyalty, dedication, and truth. We strive to embody the Sterling Impress Guests values with our team and our community.
- Impress - We are empowered to create fun and unique experiences for our guests and employees every day. Through outstanding service we make memories.
- Fire Within - We passionately deliver exceptional service.
- Be the Future - In our desire to Impress Guests, we remain open minded and embrace out of the box ideas. We encourage individuals to celebrate uniqueness and share innovative solutions.
Vision:
Sterling Hospitality Management is a progressive hotel management company committed to being a market leader in customer service and operating results. Through uncompromised ethics and values, the company will be a respected corporate citizen, contributing positively to its employees and the communities in which it operates.
Are you ready to Apply?
If you are inspired by our Vision & Core Values and are ready to do whatever it takes to live them every day, please apply now! Please submit a resume. No phone calls please!
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Schedule:
- 10 hour shift
- Night shift
Work Location: In person
Salary : $17 - $18
