What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express, Madera?
Job Description
Job Description
Hotel Front Desk Agent - FULL TIME
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation : 16 - $17 hourly
Responsibilities :
- Bookkeeping : keep accurate records of all hotel guest account information
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Handle customer complaints as necessary
- Communicate with housekeeping to make sure guest rooms are ready
Qualifications :
About Company
Our vision is to positively impact and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.
Salary : $16 - $17
