Hotel Front Desk Clerk

Company Overview

Holiday Inn Express & Suites is dedicated to providing a safe and relaxing experience for our guests. With a focus on cleanliness and health, we ensure peace of mind throughout your stay at any of our 18 brands worldwide.

Summary

We are seeking a Hotel Front Desk Clerk to join our team at Holiday Inn Express & Suites New Castle PA. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service from check-in to check-out. Your contributions will help us maintain our commitment to guest satisfaction and safety.

Responsibilities

• Welcome guests upon arrival and assist with the check-in process.
• Provide information about hotel services and local attractions to enhance the guest experience.
• Handle guest inquiries and resolve issues promptly and professionally.
• Manage reservations and maintain accurate records of guest information.
• Perform night audit duties as required, ensuring all financial transactions are accurate.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

Requirements

• Proven experience in customer service, preferably in the hospitality industry.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including nights and weekends as needed.
• Multilingual or bilingual skills are a plus but not required.
• Familiarity with hotel management software is advantageous.

If you are passionate about providing outstanding service and want to be part of a dynamic team at Holiday Inn Express & Suites New Castle PA, we invite you to apply today!

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• Weekends as needed

Ability to Commute:

• New Castle, PA 16101 (Required)

Ability to Relocate:

• New Castle, PA 16101: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $16