What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Newington CT?
Job Summary
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a welcoming environment. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Process payments and manage cash handling procedures accurately.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of cleanliness and organization at the front desk area.
- Assist in managing phone calls, ensuring effective phone etiquette while addressing guest needs.
Experience
- Previous experience in hotel management or hospitality management is preferred but not required.
- Strong customer service skills with a focus on guest relations; experience in front desk operations is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work flexible hours, including weekends and holidays as needed in the hospitality industry.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: $16.35 - $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Newington, CT 06111 (Required)
Ability to Relocate:
- Newington, CT 06111: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
