What are the responsibilities and job description for the Director Of Housekeeping (Head Housekeeper) position at HOLIDAY INN EXPRESS OF AMERICAN FORK?
Objective:
Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.
Principal Roles and Responsibilities:
- Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards
- Assign guest room housekeeper cleaning station(s)
- Inspect guest rooms after housekeepers are finished. Correct any oversights
- Report guest room status to housekeeper
- Inspect storerooms
- Report due-out status to front desk
- Inspect for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed
- Inspect equipment to ensure safe operation
- Performs hiring, training and provides career development for housekeeping staff
- Complete scheduling staff and work according to forecasted occupancy
- Report vacant/clean guest rooms to front desk every two (2) hours
- Administrate lost and found program
- Supervise the preparation of VIP rooms and ensure VIP turndown when needed
- Function as housekeeper as assigned
- Any other duties and tasks as assigned by management
Physical Requirements:
- Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.
- Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.