What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Olathe North?
Now hiring for a Front Desk Agent at the Holiday Inn Express and Suites Olathe North!
We are looking for looking for someone to join our team who is reliable, intelligent, and hard-working, as well as someone who is considerate, a team player, and a problem solver.
The Front Desk team is responsible for checking guests in and out via the front desk system (Opera), creating and modifying reservations, answering telephones and transferring calls, following distinguished accounting procedures, running reports and utilizing the information provided in them, light cleaning duties, and most importantly, providing impeccable customer services to all of our guests.
Other duties include:
Completing and verifying all shift reports in accordance with company policies and procedures.
Communicate all pertinent shift information to supervising executive and other desk staff.
Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
Smile, acknowledge, and greet guests in a friendly manner at the front desk and other public areas.
Must have a true desire to satisfy the needs of others in a fast paced environment.
Any other duties as assigned.
Minimum Skill Requirements:
Must be able to operate basic office machines i.e. copier, fax, printer, etc.
Must possess moderate computer skills, i.e. Word, Excel, Internet, & Email.
Must display very good organization and time management skills; punctuality is extremely important.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
Must be able to self-motivate and be able to handle an independent work environment.
Requires strong knowledge of the English language including speaking, reading and writing. Bilingual applicants are encouraged.
Must be able to stand and walk for long periods of time. Lift/pull/push of 25 lbs. may be required.
Benefits:
IHG offers fantastic discounts to employees! Employees also get to give hotel discounts to their friends and family. Our management company, Heart of America, has many non-IHG hotel brands and restaurants in our portfolio that employees get great discounts at as well. Our local sister property restaurants, Johnny's Italian Steakhouse and the Burger Shed, have phenomenal food where employees receive a 50% discount at these locations!
Full-time employees are eligible for health insurance, a 401k plan with matching, and 5 days of paid vacation after one year of employment. Heart of America also partners with AFLAC for any supplemental insurance needs.
**Local applications only. Visa sponsorship not available**
Job Type: Full-time
Pay: $14.50 - $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Application Question(s):
- A typical front desk shift is from 7am-3pm, 3pm-11pm, and 11pm-7am. Are you available for all shifts?
- Are you interested in any other roles, such as breakfast attendant or public areas cleaning?
- This role involves working alone, sometimes without supervision. Are you comfortable working alone once you've been provided the proper training?
- What are the minimum and maximum number of hours per week you can work?
Work Location: In person
Salary : $15 - $16