What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Salado?
Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Excellent customer service skills
- Strong communication skills, both verbal and written
- Proficiency in hotel management software and phone systems
- Multilingual abilities (bilingual is a plus)
- Knowledge of night audit procedures is preferred
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and strong organizational skills
- Ability to work well in a team environment
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to creating a positive guest experience. If you are passionate about providing exceptional customer service in a hotel setting, we would love to hear from you.
Please note that this is not an exhaustive list of responsibilities or skills required for this position. Employment is contingent upon successful completion of a background check.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time/Part-time
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Nights as needed
- Night shift
- On call
- Overnight shift
- Weekends as needed
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Salado, TX 76571 (Required)
Ability to Relocate:
- Salado, TX 76571: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
