What are the responsibilities and job description for the Host / Hostess position at Holiday Inn Express - Sheraton - DoubleTree?
Summary
Greet guests warmly as they arrive in the restaurant. Seat promptly and engage in light conversation. Answer telephone calls, make reservations, take room service orders, etc. Know the menu, properly describe food items, upsell, explain hours of operation, etc. Assist the servers or bussers when busy; may expedite food orders. Cash out tickets, balance draw, complete and balance reports at end of shift. Manage challenging situations with tact and diplomacy, offering solutions. Communicate professionally and maintain a positive, cheerful attitude during busy and slow periods.
Skills/Requirements
Customer service experience required- Prior food service experience preferred
- Ability to multi-task; manage in person contact and telephone calls
- Genuine enjoyment in helping others
- Excellent verbal and nonverbal skills; smile
- Must be available weekends and holidays
Benefits
- All Employees are eligible for a Complimentary Meal when working 4 or more hours and may receive Discounted Hotel Rooms nationwide.
Additionally, Fulltime Employees are eligible for Health and Dental insurance, 401(k) Matching Retirement Plan, Paid holidays, Vacation, Sick time, and more.
