Front Desk Agent

Job description

Guest Service Representative –

Holiday Inn Express & Suites Alachua hotels look for people who are genuine, friendly, thoughtful and resourceful. People who care enough to go the extra mile to give our guests a great experience.

Holiday Inn Express & Suites Alachua is located at 16367 NW 167th Blvd. Alachua, FL. Our focus service hotel is looking for Guest Service Representatives to join our busy and professional team. Ideally, you'll have some prior experience in a hotel environment, be able to demonstrate initiative and be someone who has the reputation for delivering great service and being fun to work with.

Guest Service Representatives will be required to work morning, evenings, weekends and holidays.. We schedule as occupancy demands require. Guest Service Representatives perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

Essential Job Functions

• Attending to guest registration, room assignments, and special requests
• Take, modify, and update room reservations
• Accurately record and process guest charges, credits, and payments
• Protect and securely handle all guest information
• Assist and respond to all guest inquires in person, phone, or email as appropriate
• Find the win-win in resolving guest concerns or complaints
• Deliver the Brand and Company promises

General Qualifications & Requirements

• Must have a professional, warm, and approachable disposition
• Fluently read, write, and speak English
• Demonstrated ability to remain level-headed in hectic and tense situations
• Problem solving and basic reasoning skills are required
• Must have mathematical ability and mental alertness
• High School Diploma or Equivalent

Work Environment & Other

• This is a shift work position - 3:00 PM - 11:00 PM.
• Job is performed at a hotel reception desk in a full-service hotel
• Communications skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Job requires the use of standard office equipment including computers, telephones, and photocopiers
• Frequent physical movement within the front office area of the hotel.
• Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms.
• Occasionally move or transport guest luggage or packages up to 50 lbs.
• Maintain a stationary position for extended periods of time at assigned workstation.

In return for your hard work we'll give you a competitive wage, monetary incentives based on performance and benefits package, which may include healthcare support, dental, vision, and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• In-person

Ability to commute/relocate:

• Alachua, FL 32615: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $13 - $-1