What are the responsibilities and job description for the Front Desk Receptionist, position at Holiday Inn Express & Suites Alamogordo?
PLEASE READ THE POSITION REQUIREMENT CAREFULLY. IF YOU DO NOT HAVE THESE QUALIFICATIONS DO NOT APPLY.
Our hotel requires the talents and skills of an experienced Front Desk Agent. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. We want our guests to feel as though they can get anything they might want or need at the drop of the hat, so as the Front Desk Agent, it would be your job to provide that. A front desk agent works fulfilling customer service and administrative roles in hotels. They welcome and orient new guests and issue room keys. Additionally, a front desk agent will manage and update information regarding room availability, and available amenities. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests.
· High school diploma/GED required
· 1 years' front desk experience in the hospitality industry preferred
· 1 years' customer service experience required
· Excellent written and verbal communication skills
· Familiarity with Opera software a plus, but not required
- Communicate with the booking, housekeeping, and maintenance departments to ensure prompt responses to guests' needs
- Make reservations or appointments for guests who want to avail themselves of local entertainment or services
- Answer guest calls and record details of each conversation for future follow-up
- Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
- Report any accidents or injuries to senior management staff immediately
- Must be able to work variable shifts (Mornings and Afternoons) weekends and Holidays.
- NO PHONE CALLS PLEASE'
'
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel or Receptionist: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
Salary : $12
