What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Charlotte -...?
Description:
Holiday Inn Express & Suites Charlotte - Ballantyne is looking for Front Desk Agent to join our hospitable family!!
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to the guest.
- Sort, and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payments, and make changes for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
Skills to be successful in the role would include:
- Knowledge of Hotel PMS systems is a plus! We currently are using Hotelkey
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Cashiering and Cash handling experience.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Attend required meetings.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Must have good mathematical and computer skills.
- Relevant training and experience and additional education preferred.
- CPR and first aid training are preferred.
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
