What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Charlottesville - Ruckersville?
The Holiday Inn Express & Suites Charlottesville - Ruckersville is currently looking for an energetic, friendly, detailed oriented, and outgoing individual to join our Front Desk team.
Successful candidate must be professional, self-motivated, reliable, and have flexible schedule during the week, weekends, and holidays when needed.
Job Description includes but not limited to:
- Provide second-to-none guest service
- Check guests in and out of the hotel according to hotel and/or brand standards.
- Inform guests about the hotel's facilities, policies and procedures.
- Make, modify, and cancel guestroom reservations.
- Cash handling
- Keep records of room availability and guests' accounts, manually or using computers
- Prepare and distribute daily reports.
- Ensure Overall Guest Satisfaction.
- Perform other duties as requested by supervisor or management.
Skills and Abilities:
- Good communication and interpersonal skills.
- Ability to stand for extended periods of time.
- Ability to work in a fast paced environment and multi-task.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
Applicant must have reliable transportation and must be able to work a flexible schedule.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15