What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Express & Suites Charlottesville -...?
About us
Holiday Inn Express & Suites Charlottesville - Ruckersville is a small business in Ruckersville, VA. We are professional, agile and fast-paced.
Our work environment includes:
- Modern office setting
- Food provided
We are looking for an experienced Front Office Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of the front office, including managing staff, ensuring customer satisfaction, handling customer inquiries, and providing administrative support. The ideal candidate will have excellent organizational and communication skills, as well as the ability to multitask and prioritize tasks efficiently.
Responsibilities:
- Greet and welcome guests upon arrival.
- Manage the front desk staff and ensure that all customer service standards are met.
- Maintain a neat and organized front office area.
- Answer phone calls and respond to emails in a timely manner.
- Handle customer complaints and resolve any issues in a professional manner.
- Ensure that all paperwork is completed accurately and on time.
- Provide support to other departments as needed.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $18 - $19
