What are the responsibilities and job description for the Hotel Front Office Manager position at Holiday Inn Express & Suites Dayton/South I-675?
Job Title: Front Office Manager
Location: Holiday Inn Express Dayton South I-675
Position Type: Full-time
Salary Range: $40,000 - $45,000 per year (depending on experience)
About Us:
Holiday Inn Express Dayton South I-675 is part of the renowned Holiday Inn brand by IHG, offering comfortable accommodations and exceptional service to our guests. We are committed to providing a welcoming and seamless experience for travelers seeking quality lodging.
Job Description:
We are seeking a dynamic and experienced Front Office Manager to oversee the daily operations of our front desk at Holiday Inn Express Dayton South I-675. The ideal candidate will have at least 1 year of experience in front desk or previous hotel management roles. While experience with the Opera Property Management System (PMS) is preferred, it is not required.
Key Responsibilities:
- Supervise and lead the front desk team, ensuring exceptional guest service at all times.
- Oversee the check-in and check-out process, resolving any guest issues or concerns promptly and professionally.
- Manage room reservations, ensuring accuracy and efficiency in booking procedures.
- Maintain guest service standards and resolve any guest issues or complaints
- Train new front desk staff members and provide ongoing coaching and development.
- Conduct regular performance evaluations and provide feedback to team members to ensure high standards of service.
- Oversee night audit procedures and ensure accuracy in financial transactions
- Handle scheduling, payroll, and other administrative tasks related to front office operations.
- Utilize phone systems efficiently and handle reservations effectively
- Collaborate with other departments to ensure smooth communication and efficient guest services.
- Maintain cleanliness and organization of the front desk area and lobby.
Qualifications:
- At least 1 year of experience in front desk or previous hotel management roles.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience with Opera PMS system preferred but not required.
- Strong customer service skills with a focus on guest relations.
- Knowledge of front desk operations and night audit procedures
- Ability to work flexible hours including evenings and weekends
Benefits:
- Competitive salary based on experience.
- Health insurance coverage.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
If you have the required experience and skills to excel in this role, we invite you to apply for the position of Front Office Manager at Holiday Inn Express Dayton South I-675. Join our award winning team and be part of delivering exceptional hospitality experiences to our guests.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Experience:
- Hotel experience: 2 years (Preferred)
Ability to Commute:
- Dayton, OH 45459 (Required)
Ability to Relocate:
- Dayton, OH 45459: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $45,000
