What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express & Suites-Enid?
Holiday Inn Express & Suites in Enid, OK, is seeking a motivated and customer-focused Front Desk Associate to join our team. As the first point of contact for our guests, the ideal candidate will provide exceptional customer service, ensuring a pleasant and welcoming stay for all visitors. This is a key role in maintaining the positive reputation of our hotel.
Key Responsibilities :
Greet and assist guests with check-in and check-out procedures.
Answer phone calls, respond to inquiries, and provide accurate information about the hotel and room availability.
Handle g u e s t requests, complaints, and issues in a prompt, professional, and courteous manner.
Process payments, maintain accurate records, and handle credit card and other forms of transactions.
guests.
Collaborate with housekeeping and maintenance teams to ensure rooms are ready for
Maintain a clean and organized front desk and lobby area.
Ensure compliance with all hotel policies, procedures, and safety standards.
Preferred Qualifications :
Excellent communication and interpersonal skills.
Customer service experience, preferably in a hotel or hospitality environment.
Proficiency with computers, including knowledge of reservation systems.
Ability to multi-task, prioritize, and work in a fast-paced environment. Must beable to work flexible hours, including
weekends and holidays.
What We Offer :
Competitivehourly wage.
Employee discounts on hotel stays. Supportive and friendly work environment.
How to Apply :
Interested candidates should email their resume and cover letter to : ihghereli@gmail.com or apply in person at Holiday Inn Express & Suites, 4702 W. Owen K. Garriott Rd Enid, OK.
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