Hotel Front Desk Agent Part Time

Benefits:

• Employee Discount

We are seeking a Hotel Front Desk Agent Part Time PM Shifts 3pm-11pm to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

The Holiday Inn Express Hotel & Suites of Forest Hill Fort Worth is looking to immediately hire the front desk position. We need people with a minimum of one year hotel experience and at least two years of customer service experience.This is a part-time evening position with hours typically from 3PM to 11PM, though they may vary based on the hotel’s needs.

Our Ideal Candidates:

• must be RESPONSIBLE. We need to be able to count on this person to arrive on time and be present for all scheduled shifts. This candidate must be visible and alert at the front desk, and ready to assist guests in a quick and professional manner.
• must be FLEXIBLE. This is not a set schedule position. We are a 24/7 operation, and our desired candidate must be willing to work on holidays and weekends. We rely on our agents to communicate day off requests with each other to ensure that the shift is always covered.
• must GENUINELY CARE ABOUT OTHERS. This is a service position, and it is important that our agents are friendly and approachable, and make the guests feel comfortable asking for assistance. Our associates must be willing to assist and keep the guest calm while finding a solution to whatever may arise.
• must be ABLE TO MULTITASK. Often, this shift has only one associate scheduled. This person will have to check in guests, answer phones, make new reservations, respond to guests' requests, and other daily tasks. This person must be able to prioritize and manage time wisely so that all tasks get completed daily.

Hotel experience is required for this position. At this time, we are not considering any candidates who are not able to work on weekends or holidays.

*No need to apply for this position if you are not able to work on weekends and holidays.*

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Forest Hill, TX 76140: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person