What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites I-80 Lincoln?
Shift is:
- 3-11pm Thursday, Friday, Saturday, and Sundays.
- If you are looking for a full 40 hours per week we can discuss other days available for 3-11pm or one 7-3pm shift.
Position Summary: The Front Desk Associate is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. Position Responsibilities:
- Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)
- Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
- Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
- Communicate with Hotel Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
- Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance
- Assist in coordinating special events
- Other duties as assigned by a supervisor
Pay range starts at $14.25, will depend on previous job history for exact starting amount.
After your first 90 days you are eligible for a raise.
Job Type: Full-time
Pay: From $14.25 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $14