What are the responsibilities and job description for the Housekeeping Inspector position at Holiday Inn Express & Suites I-Drive?
Responsibilities
- Perform daily property walk to inspect condition and cleanliness of all rooms and public areas of the hotel.
- Break out room assignments for each housekeeper
- Report maintenance problems by completing work orders.
- Receive requests from the front desk such as early check-in, late check out, extra towels and assign to the appropriate housekeeping team member.
- Inspect all completed clean rooms to ensure quality standards are being met.
- Compile and report accurate status of guest rooms to front office.
- Maintain daily, weekly and monthly inspection programs to ensure placement of standards and cleanliness.
- Prepares and submits the Daily Suite Report to ensure accurate status of all suites and explain any discrepancies in the suites rented versus suites cleaned.
- Take monthly inventory of linen, chemicals, and guest room amenities.
- Prepare requisitions or place orders for linen, chemicals, and guest room amenities.
- Ensure that budgeted expense goals are met through proper usage and control of supplies and labor.
- Recruit, interview, hire, and train new housekeeping associates.
- Prepare work schedules based of the hotel's forecasted business demands and tracks attendance
- Supervise housekeeping team members to ensure that carts are properly stocked, and that all room cleaning and laundry work assignments are completed according to the property's standards.
- Conduct associate performance reviews.
- Ensure all associates maintain a professional image including being in proper uniform with proper name tags visible at all times.
- Greet each guest that you encounter during your shift with a friendly smile.
- Ensures uniform and personal appearance are clean and professional.
- Follow hotel procedures for reporting and turning in lost and found articles.
- Coordinate with other departments as necessary to resolve service requests or problems.
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Qualifications
- Experience working in housekeeping and 1 years of supervisory experience.
- This position is on their feet for the majority of their shift and requires a great deal of standing, walking, bending, stretching, pushing, lifting, pulling, twisting, using arms and hands, and attention to detail.
- Must be able to lift, push, or pull 50 pounds
- Excellent verbal and written communication skills.
- Must have basic smartphone, computer, and keyboard skills.
- Ability to be on call and work a flexible schedule to include weekends and holidays.
