What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Lafayette South?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional hospitality and ensuring a seamless check-in and check-out experience. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The Front Desk Agent will play a crucial role in maintaining guest satisfaction and fostering positive guest relations.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about hotel services and amenities.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest reservations.
- Handle phone inquiries and reservations using hotel phone systems, providing prompt assistance to callers.
- Address guest requests and concerns with professionalism, striving to resolve issues promptly.
- Maintain accurate records of guest information, room assignments, and billing details.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Promote hotel services and amenities to enhance the guest experience during their stay.
Experience
- Previous experience in hospitality or customer service roles is preferred, particularly in a hotel or resort setting.
- Familiarity with front desk operations, including guest services and relations, is a plus.
- Strong communication skills with the ability to interact effectively with diverse guests.
- Proficiency in using phone systems and basic computer software for reservation management.
- A positive attitude, attention to detail, and a commitment to providing excellent service are essential for success in this role.
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Lafayette, LA 70508 (Required)
Ability to Relocate:
- Lafayette, LA 70508: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12