What are the responsibilities and job description for the Overnight Front Desk Agent position at Holiday Inn Express & Suites Omaha Downtown -...?
The Holiday Inn Express & Suites Omaha Downtown in Old Market is seeking a responsible, reliable and service-driven Front Office Agent to join our phenomenal team and grow within our ever-expanding company! As a full-time Front Desk Agent, you will have a natural hunger to learn and grow as you are the go-to person, ensuring that guests feel welcome and comfortable! *This is a full-time position *
TYPICAL HOURS: 11pm - 7am
Essential duties and functions:
- Operate the front desk according to standard operating procedures and with superior guest service
- Complete IHG Brand Training to learn about program and membership
- Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures
- Check registration (folio) cards for completeness, accuracy, and legibility
- Know emergency procedures and how to respond
- Be knowledgeable of hotel promotions
- Understanding of building-exterior and interior
- Know where the closest shopping, convenience store and gas station is
- Complete daily reports, checklists, or audits correspondences etc. as required by your shift
- Keep lobby and office area clean at all times
- Set wake-up calls as dictated by your shift
- Take and confirm credit cards for validity and acceptability
- Create incident reports for guest injuries / issues when required
- Take and record reservations with accuracy, confirm as requested
- Resolve guest complaints
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code
- Performs any other duties as requested by supervisor
Employee benefits and perks!
- Employee World-Wide IHG Hotel Room Discounts!
- Career Advancement Opportunities Available!
- A new, modern and beautiful hotel
- 401(k) with match
- Dental insurance
- Life insurance
- Vision insurance
- Fun & Energetic work culture
- Leadership Development
- Employee Bonus Opportunities
- Second Language differential pay
- Employee Discount on Genesis Gym Membership
Education and Experience:
- High School Diploma or equivalent required
- One (1) year Customer Service required
- Two (2) years Hotel experience (preferred)
Experience with computer systems and office equipment required
Knowledge, Skills, and Abilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong attention to detail to spot errors in documents and discrepancies in transactions, accounting, and other reports
- Ability to accurately solve mathematical problems with few to no errors
- Capable of being resourceful, highly organized, and customer-focused
- Be an ambitious, energetic team player with a drive to grow in the career in hospitality
- Must be able to work in a fast-paced environment.
- Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing
- Must be willing to assist co-workers with their job duties
- Must be able to learn new tasks quickly and thoroughly
- Must follow all appropriate policies and procedures
- Must possess excellent organizational skills
- Must be able to meet personal appearance and cleanliness or hygiene standards
- Must be able to effectively manage time
- Must have an excellent work history and attendance record
Must be able to work flexible hours, weekends, and holidays
Physical Requirements:
- Must be able to endure long periods of standing and walking throughout an 8-hour shift
- Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
- Must be able to repeatedly bend and kneel while reaching below waist height at the front desk
- Must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must possess good dexterity of hands/fingers, such as for gripping, pinching, writing, and typing
- Must be able to endure constant repetitive movement (typing, writing, etc.) for long periods of time
- Must be able to communicate verbally to guests and comfortably use a phone system. Must be able to adequately move about the hotel area to complete tasks
Anant Hospitality is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.
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