What are the responsibilities and job description for the Front Desk Associate/Night Auditor position at Holiday Inn Express & Suites?
HOLIDAY INN EXPRESS SALEM
This position requires the employee to work from our front desk greeting all guests that pass by the counter. It will require multi tasking while working from computer stations and accessing several different systems at once while answering the phones. You will check guest in and out of our Property Management Systems while ensuring accuracy. You are responsible for maintaining guest privacy as well as maintaining data privacy at all times. Customer Service is a must and is very important in this position. You must be dependable and flexible and will be required to work all shifts.
You will be responsible for the Processes of orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. ... The target is to ensure excellent service standards and maintain high customer satisfaction. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem while maintaining the highest level of Customer Satisfaction.. The target is to ensure excellent service standards and maintain high customer satisfaction
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $14 - $15
