What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express & Suites?
The Holiday Inn Express and Event Center is seeking a warm, cheerful individual with a guest-centered attitude for a Front Desk position within our hotel.
ESSENTIAL FUNCTIONS:
- Check guests in and out of room.
- Able to provide accurate and appropriate information to guests and customers.
- Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs.
- Respond to guest requests and handle guest issues or report complaints to management.
- Remain calm and alert, especially during emergency and/or heavy hotel activity.
- Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Answer guest questions regarding area or hotel, outlet information and services.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Represent the hotel with professionalism and decorum.
- Attend all scheduled mandatory Guest Services Department meetings, training and hotel meetings.
- Make corrections and adjustments and handle all computer problems that might occur throughout shift.
- Perform all other related duties and special projects as requested and/or assigned.
POSITION REQUIREMENTS:
- Ability to work in fast paced environment.
- Problem solving/critical thinking skills preferred.
- Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
- Excellent attention to detail.
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
- Ability to access and accurately input information using a moderately complex computer.
- Must have excellent telephone etiquette skills.
- Must be able to represent the company in a professional, well-groomed and courteous manner.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Schedule:
- Day shift
- Evening shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $14 - $15
