Night Auditor

Job Title: Night Auditor
Department: Front Desk
Supervisor: Front Office Manager, General Manager
FLSA Status: Non-exempt
Approved By: Human Resources

Summary
We are looking for customer service professionals for (3) 11:30PM-7:30AM shifts. This is a part time position. Customer service professional will provide professional and courteous customer service to hotel guests by preforming the following duties:

Essential Duties and Responsibilities

• Greets, registers, and assigns rooms to guests in an efficient and friendly manner.
• Obtain guest identification and credit approval as directed by hotel policy.
• Answer telephones promptly and courteously. Route calls appropriately; make and confirm reservations.
• Answers inquiries pertaining to hotel services, local information, and travel information.
• Ensure special guest requests are noted, communicated, and fulfilled.
• Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
• Post charges to individual room or master accounts.
• Computes bill, collects payment, and makes change for guests.
• Handle guest mail and messages per established procedures.
• Adhere to policies regarding handling of employee’s cash bank.
• Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced.
• Prepare daily management reports as required
• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer system is ready for the next day’s business.
• Communicate with the next shift to pass on necessary information.
• Perform all other duties as assigned.

Additional Responsibilities

• Keep work area neat and organized.
• Conduct self in a professional manner at all times.
• Maintain a safe working environment and immediately report all unsafe conditions.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the Employee Handbook.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Competencies

• Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance.
• Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.

Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills – Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of

American money and weight measurement, volume, and distance.

• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills – To perform this job successfully, an individual should have knowledge of reservation systems; spreadsheet software and word processing software.

Physical Demands
Occasionally required to stand; walk; use hands to finger, handle, or feel and talk or hear.
The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
Occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acknowledgements
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 24 – 32 per week

Schedule:

• 8 hour shift
• Every weekend
• Holidays
• Overnight shift

Work Location: In person

Salary : $17