What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Holiday Inn Express Syracuse Fairgrounds?
Job Description
The Holiday Inn Express Warners is current seeking a Front Desk Supervisor for our 87 room property located near the NYS Fairgrounds.
What’s the job?
As the Front Desk Supervisor, you’ll assist to keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of the hotel in the local community.
Your day-to-day
People
Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
Drive a great working environment for teams to thrive – connect departments to create sense of one team.
Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager & AGM in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Financial
Assist the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
Monitor and report variances against budget and control labor costs and other expenses
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
Responsible Business
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
Perform other duties as assigned. May also serve as manager on duty.
Guest Experience
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
Review guest feedback and implement strategies for continuous improvement.
Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests.
Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.
What we need from you
2 years’ hotel experience, or an equivalent combination of education and experience. Previous experience in a hotel of similar size and complexity preferred.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $18
