What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Wells Ogunquit Kennebunk?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively in a fast-paced environment.
Duties
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Manage front desk operations, including checking in and out guests efficiently.
- Handle phone inquiries with professionalism and courtesy, demonstrating excellent phone etiquette.
- Perform data entry tasks accurately to maintain up-to-date records.
- Assist with administrative duties such as scheduling reservations.
- Maintain a clean and organized front desk area to promote a welcoming environment.
- Communicate effectively with team members and other departments to facilitate smooth operations.
Skills
- Proven experience in front desk operations or similar roles is preferred.
- Strong data entry skills with high attention to detail.
- Excellent organizational skills to manage multiple tasks efficiently.
- Strong computer literacy to navigate various software systems effectively.
- Exceptional interpersonal skills to foster positive relationships with guests and staff.
Join our team as a Front Desk Agent where you can showcase your skills in customer service and administration while contributing to a dynamic work environment!
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $16 - $19
