What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
The Holiday Inn Express is selectively looking for the right candidate to fit in with our current team. We are a 24/7 business and our shifts are most commonly scheduled as 7am-3pm, 3p-11pm, 11p-7am. Flexible availability is most ideal.
The successful candidate will be welcoming, efficient, professional, computer savvy, and willing to assist other departments.
As Front Desk Representative the employee is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service.
Duties include:
- Accurate handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Proficient administration of the hotel's electronic reservation system
- Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
- Compliance with hotel safety programs and brand procedures, including emergency and security systems
- Supplying information on hotel services and area information and directions
Please apply with your days of week and shift availability.
Job Type: Part-time
Pay: $15.75 - $16.25 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
Work Location: In person
Salary : $16 - $16
