What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
## Job Summary
Are you looking for a fun and exciting environment? We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
## Duties
- Greet guests upon arrival and assist with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate the phone system and direct calls to the appropriate department
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
- Assist with guest reservations and provide information about hotel services and amenities
## Experience
- Knowledge of phone etiquette and customer service best practices
- Familiarity with hospitality management software is a plus
- Ability to communicate effectively with guests and team members
Join our team and be part of a dynamic environment where you can enhance your customer service skills and contribute to creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 16 – 36 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Rotating weekends
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- El Dorado, KS 67042 (Required)
Ability to Relocate:
- El Dorado, KS 67042: Relocate before starting work (Preferred)
Work Location: In person
Salary : $11 - $13
