What are the responsibilities and job description for the Front Desk/Night Auditor position at Holiday Inn Express?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is pivotal in providing exceptional customer service and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong hospitality management skills, be proficient in guest relations, and have a knack for handling night audit responsibilities effectively.
Responsibilities
- Greet guests warmly upon arrival and provide a seamless check-in experience.
- Manage phone inquiries with professionalism, demonstrating excellent phone etiquette.
- Handle guest requests and concerns promptly to ensure satisfaction throughout their stay.
- Perform night audit duties, including balancing accounts and preparing financial reports.
- Maintain accurate records of guest information, reservations, and billing details.
- Assist with the coordination of room assignments and special requests for guests.
- Uphold hotel policies and procedures while ensuring a welcoming environment for all visitors.
- Collaborate with other departments to enhance guest experiences and resolve any issues that may arise during the night shift.
Requirements
- Previous experience in hospitality is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficiency in front desk operations, including knowledge of hotel management software is a plus.
- Ability to perform night audit tasks with attention to detail and accuracy.
- Excellent communication skills; multilingual abilities are highly desirable.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- A commitment to providing outstanding hospitality and creating memorable experiences for guests.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating an exceptional atmosphere for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Relocate:
- Sault Sainte Marie, MI 49783: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
