What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hotel- Fairfield Inn & Suites by Marriott?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a dynamic environment and enjoy interacting with people from diverse backgrounds, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations using hotel management software.
- Respond to phone calls with professionalism, demonstrating excellent phone etiquette.
- Address guest complaints or concerns promptly to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist in managing billing processes and payment transactions.
- Promote hotel services and upsell additional offerings to enhance guest experience.
Skills
- Strong customer service skills with a focus on guest relations.
- Experience in hospitality or front desk operations within a hotel or resort setting is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in using phone systems and hotel management software.
- Excellent interpersonal skills to build rapport with guests and team members.
- Attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including weekends and holidays as needed.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.50 per hour
Benefits:
- Employee discount
Schedule:
- Night shift
Application Question(s):
- Fosse system
Experience:
- Guest relations: 1 year (Required)
- Front desk: 1 year (Required)
- Hospitality: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Relocate:
- Saginaw, MI 48604: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $15