What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn Express?
Job Summary: Provide outstanding guest service by providing the guest with assistance in any area necessary, answer PBX, make reservations, check-in and checkout guests. In addition, post any charges incurred during stay.
Primary Duties and Responsibilities:
1. Impress Guests. Greet all guests with a friendly welcome and a smile. Respond promptly to guest questions complaints and requests.
2. Maintain a clean, pleasant and professional image to the guest and wear the proper uniform at all times. Keep working area clean and organized.
3. Supply information about the hotel’s services, the community, points of interest, accurate travel directions, etc.
4. Work lobby bar as needed and necessary.
5. Clean lobby area to maintain a clean, neat and professional atmosphere.
6. Answer the phone within 3 rings and direct calls professionally and courteously. Take accurate messages and deliver them promptly.
7. Complete guest check-ins and checkouts according to standards of service, adhering to the 30 second standard.
8. Sell rooms as needed and make reservations when requested, using knowledge of room rates and selling restrictions and strategies.
9. Complete all duties as specified on shift checklist. Print reports as assigned.
10. Review all daily events to assist incoming guests with the location of their functions.
11. Communicate all guests at risk with supervisor and or manager on duty.
12. Communicate with other hotel departments regarding guest service requests or complaints.
13. Responsible for the shift cash drawer and balance to report at the end of each shift.
14. Cash guest checks and handle credit card transactions according to set accounting procedures.
15. Provide assistance to other team members to contribute to the smooth operation of the department and the hotel.
16. Create a comfortable guest experience by immediately taking care of requests including but not limited to beverage service, baggage handling, extra amenities, rollaways, cribs, and anything else requested by the guest.
17. Perform all duties as required and other tasks as assigned while following good housekeeping habits and safe work practices
18. Must be willing and able to drive hotel van to accommodate guests needs.
Follow Sterling Initiatives with every guest.
Job Types: Full-time, Part-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Paid time off
- Referral program
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
Education:
- High school or equivalent (Preferred)
Experience:
- customer service: 1 year (Required)
Ability to Commute:
- Wenatchee, WA 98801 (Required)
Work Location: In person
Salary : $17 - $21
