What are the responsibilities and job description for the Reservations and Guest Service Specialist position at Wet Planet Rafting and Kayaking?
Wet Planet is looking for a Reservations & Guest Service Specialists to join our small office team!
Reservations & Guest Services specialists love coordinating adventures and getting people outside. With each call, our guests will hear the love for the experiences we create at Wet Planet.
For many of our guests, the Wet Planet experience starts with a call or email to the Wet Planet office, which gives them the knowledge and confidence to pursue their rafting or kayaking adventure. With a discerning ear and knowledge about our trips and courses, you’ll be able to answer questions, help folks choose the right adventure, and do your best to turn each inquiring call into a new Wet Planet guest and friend.
The Wet Planet Office is more than just an office – it’s a dynamic team that works cohesively with the rest of the operation in the base and on the river. While the experience starts here, the office team is also very in tune with the daily logistics of all our trips and courses. From welcoming guests upon arrival to briefing river guides on group specifics, you're involved in all aspects of our trips and guest's experiences. There is never a dull moment in the office!
Wet Planet
Each year, many of our guests and team members return to enjoy the abundance of beautiful rivers we raft and kayak in Washington, Oregon and Idaho. Our headquarters is located on the banks of the White Salmon River in the heart of the Columbia River Gorge, surrounded by a whitewater paradise and an incredible community of boaters. It's the perfect location for raft guides and kayakers to work and play in the Pacific Northwest.
Qualifications & Experience:
- Previous work experience, ideally in the hospitality & service industry, outdoor industry, guest services, or related field
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Administrative and sales experience a plus
- Have a general interest in the outdoors and more specifically, whitewater (or desire to learn if you're not a whitewater person!)
- Desire to work in the seasonal outdoor industry
- Ability to function well in a fast-paced and busy environment
- Be proficient with the Google drive platform, Microsoft word, and basic Excel
Availability: Full-time, including weekends and holidays, from April through mid-September. (5- to 6-month position).
NOTE: This is a seasonal position beginning in the spring.
Wet Planet Perks:
- Access to free trips and courses, and discounted professional training
- Cross training for other job areas & opportunities within Wet Planet
- Discounts on food, drinks, and merchandise in the Wet Planet store and espresso bar
- Industry Pro Purchase program
- Free rafting and kayak courses for friends & family, pending availability.
- Accrued Sick Leave
- Retirement plan after two years of employment
Compensation:
- Hourly, Range: $19-21, based on experience
Combine your desire to play outside with your professional skillset and experience – join our team!
Salary : $19 - $21
