What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Hammond, LA?
Holiday Inn Hammond has an opening for a Front Desk Agent. The ideal candidate for this position can be available for morning shifts and evening shifts, with the potential for occasional overnight shifts as well.
Front Desk is often the first point of contact and first impression for our guests, so we're looking for a cheerful, friendly, and professional person to join our team.
Duties of Front Desk Agents include, but are not limited to:
- Welcome guests in a friendly, prompt, and professional manner
- Check guests in, issue room keys, provide information on hotel services
- Ensure proper identification is taken from guests at check in
- Answer phones in a prompt and courteous manner
- Upsell rooms where possible to maximize hotel revenue
- Accurately process all cash and credit card transactions using established procedures
- Take action to solve guest problems / complaints using appropriate service recovery guidelines
- May routinely book reservations for individuals and / or groups requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Candidates may attach a resume, or fill out an application at our Front Desk. Please be sure to include any prior hotel or other relevant experience. (No phone calls please).
Starting Pay $10.50 per hour; Opportunity for Merit Based Increase to $11.50 per hour after 90 days.
We are a drug-free work place.
Job Type: Part-time
Job Type: Part-time
Pay: From $10.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Front desk: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Hammond, LA 70403 (Required)
Work Location: In person
Salary : $11 - $12
