What are the responsibilities and job description for the Night Auditor Atwell Suites KCI position at Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI?
Overview:
The Night Auditor serves as the Front Desk Attendant during the night shift at Atwell Suites KCI, and will be responsible for compiling and organizing several end-of-day reports each shift.
Primary Duties and Responsibilities:
The Night Auditor serves as the Front Desk Attendant during the night shift at Atwell Suites KCI, and will be responsible for compiling and organizing several end-of-day reports each shift.
Primary Duties and Responsibilities:
- Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure necessary identification is taken from guests at check-in.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
- Accurately record guest information and preferences in the Hotels internal system.
- Check guests out; resolve any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times; immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
- Assist with booking guest reservations for individual or group stays, which may be requested either by phone or from within the hotel; process cancellations, revisions, and information updates on reservations as requested.
- Perform Night Audit duties, such as posting room and tax and preparing the front desk for the new day.
- Work closely with all departments using crystal clear communication.
- Lead by example; encourage co-workers to always perform at the highest levels.
- Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
- Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a Home Away From Home comfort during their stay.
- Understand and respond to customers needs and ensure a high level of guest satisfaction.
- Other duties as assigned.
- High school diploma or equivalent is preferred.
- Basic computer skills and Microsoft Suite experience required.
- 1-year experience working in a hotel or similar hospitality role preferred.
- A qualified candidate for this role will have excellent customer service skills, strong communication skills, and great attention to detail.
- Must have the ability to work a flexible schedule including weekends and/or holidays.
- Night Shift
- Holidays
- Overtime
- Weekend availability
- Health Insurance
- Dental Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Vacation Time
- Employee Discount Program
- Referral Bonus Program
