SALES GROUP COORDINATOR

JOB DESCRIPTION

SALES GROUP COORDINATOR

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

POSITION SUMMARY

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Must love hospitality! This position reports to the Director of Sales & Marketing.

ESSENTIAL FUNCTIONS

• Support the Sales team administratively including correspondence, preparing department specific reports and assisting with reservations.
• Handles all groups assigned by the Sales team after agreement is signed
• Provides telephone message support for the department, and respond to inquiries in a timely, clear and pleasant manner.
• Exercise decision-making skills to direct requests both internal and external.
• Maintain guest profiles, contacts and additional necessary records used in the Sales operation.
• Assist the Sales team with the preparation of contracts, proposals and addendums and tracking the completion status.
• Act as liaison between Sales Managers and clients. Take booking inquiry information via phone and prepare proper paperwork.
• Handles reservations and rooming list for groups.
• Ensure that all arrangements, including upgrades and amenities, are handled properly.
• Coordinate with other departments through verbal and written instructions.
• Block group space specifications and ensure that accurate information is collected and entered in the reservations system.
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
• Order office supplies and collateral inventory for Sales Department and Executive Offices.
• Complete additional projects as assigned.
• Preparation of Group Resumes and internally distributes to departments.
• Collecting and ensuring accurate and on time delivery of group deposits.
• Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team.

QUALIFICATIONS

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

• Education: High School Diploma required, Bachelor's Degree preferred
• Experience: 1-2 years administrative support experience in a hotel sales department, additionally hotel front desk experience is preferred
• Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
• Effectively deals with internal and external customers, with high levels of patience, tact and diplomacy.
• Communicates clearly, concisely, and openly in all interactions.
• Has exceptional attention to detail, organizational, analytical, mathematical and time management skills.
• Multi-tasks and prioritizes in a fast-paced work environment.
• Exercises sound judgment; evaluates situations and utilizes appropriate and creative resources to solve problems.
• Is technologically savvy, with a working knowledge of Microsoft Office, Delphi or STS and Opera preferred.

WORK CONDITIONS & PHYSICAL EFFORT

Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes request and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Miami Beach, FL 33140 (Preferred)

Ability to Relocate:

• Miami Beach, FL 33140: Relocate before starting work (Preferred)

Work Location: In person

Salary : $22