What are the responsibilities and job description for the Group Sales Coordinator position at Marlins?
Position Summary:
The Group Sales Coordinator is a full-time benefited position with a primary focus of assisting the sales team with tapping into the Miami market in South Florida by way of Group Sales, Tourism, and Premium Hospitality products. Plus, a joint focus of accomplishing a season-long goal of ticket donations to deserving eligible non-profits and organizations. The Marlins seek diverse, highly motivated, coachable, creative, competitive, and professional individuals for this position who have a passion for the sports industry. The Marlins support career growth through investing in continued education, training, mentorship, and hands-on experience.
Essential Functions:
Ticket Donations through Commissioner’s Community Initiative (CCI):
- Coordinating of Marlins community ticket programs and relations with community ticket partners.
- Responsible for accomplishing our departmental goal of ticket donation, both distributed and utilized.
- Generating a minimum of 25 outbound daily activities to both current and prospective community partners.
- Assisting the Group Sales leadership team by helping oversee the day to day of the pillar programs necessary to accomplish hitting the departmental ticket donation distribution and utilization goals.
- Going on-site to locations and events to help promote the initiatives that help accomplish hitting the departmental ticket donation distribution and utilization goals. These initiatives include but are not limited to Senior Days and Salute & Serve.
Gameday Functions:
- Execution of Fan Experiences on game days for Marlins members and group leaders. This could include pregame, in-game, and/or postgame Fan Experiences.
- Working directly with each Marlins sales executive, part-time staff, game presentation team, ballpark operations team, and other internal departments to create a memorable experience that exceeds client expectations.
- Activation of online requests for in-game group welcome messages.
- Overseeing the redemption of specialty items related to group sales and special themed events.
Office Responsibilities:
- Ability to generate new business opportunities via cross-selling and referrals
- Tracking of group sales inventory of specialty items, ticket office requests, and creative service requests.
- Creating ticketing links and digital flyers upon inbound requests from Ticket Sales & Service team members.
- Coordinate with other internal departments related to planning and execution of special events, group hospitality events and other group ticket initiatives.
- Build internal homestand notes in synergy with the Ballpark Operations and Game Presentation teams. This includes building event logistics and gameday logs for staffing events.
- Facilitating of inbound Celebration Messages to Game Presentation for activation.
- Overseeing the tracking of Marlins game fan experiences and non-ticketed reception space bookings.
- Communicate directly with group leaders and other types of clients, to plan and execute events in loanDepot park hospitality areas.
- Compile and communicate Group Welcome Messages for each homestand.
Qualifications & Requirements:
- Bachelor’s degree from an accredited college or university.
- Strong organizational, time-management, verbal and written communication, and problem-solving skills.
- Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines.
- Must be coachable and possess a positive attitude.
- Comfortable making cold calls on the phone, meeting face-to-face with clients, and working well with other internal departments.
- Ability to maintain a flexible work schedule (holidays, weekends, evenings).
- Deliver exemplary customer service.
- Ability to take direction from multiple individuals and prioritize responsibilities.
- Excellent organizational skills, data management, analytical, and interpersonal skills.
- Sales/customer service background is a plus.
Suggested Education & Experience Guidelines:
- Proficient computer skills including Microsoft Office.
- Experience with FEVO, ProVenue (ticketing system) and Microsoft Dynamics 365 is a plus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
