Front Desk Agent

Sincere Hospitality is actively hiring for a Front Desk Agent

Who we are

Sincere Hospitality is a hospitality management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Benefits

We are proud to offer competitive wages and the following benefits for full-time and part-time employees :

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay for worked holidays
• Birthday Pay : A full paid day on your birthday!
• Referral bonuses

As a key member of the hotel team, the Front Desk Agent plays a crucial role in shaping the guest experience. This position involves more than just administrative tasks; the Front Desk Agent is the first point of contact for guests, setting the tone for their stay. You will need to be knowledgeable about the hotel's brand standards, guest expectations, and the local area to provide the best service.

The Front Desk Agent's daily responsibilities include warmly welcoming guests and ensuring a smooth check-in and check-out process. You will handle confidential guest information, such as records, with the utmost integrity and professionalism. Additionally, you will answer and route calls, emails, and in-person inquiries, ensuring all messages are accurately taken. The role also requires responsibility for cash drawer transactions during your shift.

You will maintain accurate records using the hotel's property management system (PMS) and address guest requests and complaints promptly and effectively. Maintaining a neat, clean, and orderly lobby area is also part of your duties. Your role will involve managing multiple tasks, such as guest interactions, phone calls, and administrative duties, while maintaining a positive impression at the front desk.

In terms of guest engagement, you will need to address any inquiries and ensure that their needs are met. Seeking guest feedback is essential to identifying areas for improvement, and you will relay compliments and suggestions to the team. You will be responsible for managing reservations, cancellations, and room assignments to optimize occupancy and ensure billing and reservation accuracy.

In collaboration with housekeeping, maintenance, and other departments, you will ensure smooth operations across the hotel. You will be required to find solutions to guest issues, handle complaints tactfully, and escalate complex issues to the appropriate supervisor when needed.

Performance in this role will be assessed based on your ability to complete essential functions and responsibilities in a timely manner, your problem-solving skills, and your ability to communicate effectively with colleagues. Your punctuality and adherence to the attendance policy, along with your understanding and execution of processes and procedures, will also be evaluated. Guest service scores, particularly regarding loyalty recognition and overall arrival experience, will serve as key metrics for your performance.

Qualifications for the position include a high school diploma or GED, proficiency in Microsoft Office programs, and availability to work evening shifts, including weekends and holidays.

This role is integral to the hotel's daily operations, and the Front Desk Agent's performance will have a significant impact on guest satisfaction and the hotel's success.

Physical Demands

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer : This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.

Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Salary : $14