What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Holiday Inn Orlando International Drive -...?
Our company is looking for an experienced and highly personable individual to join our team as a Front Desk Supervisor and assist our Front Desk Manager. This position is responsible for working with the Executive Team to achieve company goals, maintain organizational efficiency and ensuring front desk team members are adhering to company policies. The successful candidate will be well organized, detail-oriented, and have the ability to multitask in a fast-paced environment.
Responsibilities:
- Handle customer complaints and misunderstandings.
- Manage staff to ensure they are performing their duties correctly and according to the standards of the business.
- Provide customer service to all visitors.
- Provide customer service over the phone.
- Make sure that all staff working the front desk have completed their training.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid jury duty
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- On call
- Overtime
- Weekends as needed
Work Location: In person
Salary : $16 - $17