Front Desk Agent

Summary

Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent is responsible for accommodating all guests and their various needs.

Join Our Team as a Guest Service Agent! Be the Heart of Our Hotel:

Are you a natural at making people feel welcome? Do you love meeting new faces and helping guests create memorable experiences? If so, you'll be right at home on our Front Desk Team! As a Guest Service Agent, you’ll be the first impression our guests have of our hotel, ensuring they feel comfortable, cared for, and excited to stay with us.

Why Join Us? Here’s What We Offer:

Discounted Stays: Take advantage of exclusive Team Member rates for you and your family. Whether it’s a quick getaway or a holiday, we've got you covered.

Performance Bonuses: Your hard work deserves recognition. We offer monthly bonuses based on performance to show our appreciation.

Work for a Winner: Be part of a TripAdvisor’s Travel Choice Award-winning hotel and the recipient of the 2025 Traveller Review Award from Booking.com! You’ll be part of a team recognized for creating unforgettable guest experiences.

What You’ll Do: You'll wear many hats as a Guest Service Agent! From welcoming guests and managing check-ins/check-outs to handling special requests (think: arranging a taxi, sending up a birthday surprise, or recommending the best local spots). You'll help ensure smooth operations, follow our 5/10 rule to keep every guest smiling, and be ready to jump in with a solution if any issues arise.

Your Responsibilities Include:

• Greet guests with a big smile and warm welcome—follow the 5/10 rule and make their arrival special.
• Check guests in and out with ease, assign rooms, process payments, and assist with reservations or cancellations.
• Offer a little extra magic: Arrange special services, whether it's calling a cab, offering directions, or setting up a surprise for a guest’s big celebration.
• Keep calm and problem-solve: Handle any guest issues or conflicts with patience, a positive attitude, and a solutions-first mindset.
• Always look your best: Maintain a professional appearance, uniform, and nametag—you’re the face of the hotel!
• Stay organized and detail-oriented: Follow credit procedures, monitor guest accounts, and keep all info accurate (like payment details, names, etc.).
• Be the team player we love: Jump in wherever needed to make the guest experience seamless.
• Keep it clean and safe: Maintain a tidy workspace and report any safety issues right away.
• Bring the fun and friendliness to every interaction—with guests and teammates!

What We’re Looking For:

· High school diploma (or equivalent).

· At least 1 year of customer service experience—hospitality experience is a plus!

· Someone who can juggle tasks like a pro and thrives in a fast-paced environment.

· Strong English skills to communicate with guests and teammates.

· Computer-savvy folks who can quickly learn reservation and POS systems.

· A team player who works well independently with minimal supervision (you’ve got this!).

Physical Demands and Scheduling:

This is a lively role that will keep you on your feet, moving, and interacting. You’ll need to be ready for a flexible schedule, including weekends and holidays, with some lifting and long periods of standing.

If you're ready to make each guest's day and bring positivity to our team, apply now! Be a part of something special come join us, and let’s create amazing guest experiences together. ✨