What are the responsibilities and job description for the Front Desk Agent-IHG Experience position at Holiday Inn Savannah S- I- 95 Gateway?
Overview
We are seeking an IHG Experienced Front Desk Agent to join our team. The ideal candidate should have excellent communication skills, a friendly demeanor, and a passion for providing exceptional customer service in a hospitality setting.
Responsibilities
- Greet guests and provide them with a warm welcome
- Check guests in and out efficiently
- Handle guest inquiries and resolve any issues promptly
- Assist guests with recommendations for local attractions and dining options
- Process payments and maintain accurate records
- Manage reservations and room assignments
- Coordinate with other hotel departments to ensure guest satisfaction
Requirements
- Strong phone etiquette and communication skills
- Knowledge of hospitality management practices
- Experience in guest relations or hotel management is a plus
- Proficiency in front desk operations and guest services
- Ability to perform night audit duties is advantageous
- Multilingual or bilingual capabilities are desirable to cater to diverse guests' needs
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 18 – 30 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Rotating weekends
Work Location: In person
Salary : $13 - $15
