What are the responsibilities and job description for the Front Desk Supervisor position at Holiday Inn & Suites Charleston West?
Job Summary
We are seeking a Front Desk Manager to oversee the daily operations of our front desk area in a resort setting. The ideal candidate will ensure efficient guest service, manage reservations, and supervise front desk staff.
Responsibilities
- Coordinate front desk activities and ensure smooth operations
- Manage guest check-ins and check-outs
- Handle guest inquiries, requests, and complaints promptly and professionally
- Train, supervise, and support front desk staff
- Maintain updated records of bookings and payments
- Monitor and maintain the lobby area for cleanliness and organization
- Collaborate with other departments to ensure guest satisfaction
Requirements
- Experience in hotel management or hospitality industry preferred
- Strong customer service skills with a focus on guest relations
- Proficiency in phone systems and reservation software
- Bilingual proficiency is a plus
- Excellent phone etiquette and communication skills
- Ability to multitask and work under pressure in a fast-paced environment
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- South Charleston, WV 25303: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18