Front Desk Agent

Front Desk Agent – Full-Service Hotel

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a full-service hotel. The ideal candidate will have a passion for hospitality, exceptional guest service skills, and the flexibility to assist in various hotel departments when needed. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

Responsibilities:

• Guest Interaction: Greet guests warmly upon arrival and provide them with information about the hotel’s amenities and services.
• Front Desk Operations: Efficiently manage guest check-ins and check-outs, ensuring a smooth and timely process.
• Guest Service: Handle guest inquiries, requests, and complaints with professionalism, courtesy, and a problem-solving attitude.
• Recordkeeping: Maintain accurate guest information and reservations using hotel management software.
• Cash Handling: Process payments and securely manage cash transactions.
• Inventory Management: Restock inventory for the Sweet Shop, perform regular inventory counts, and ensure product availability.
• Team Work: Assist in hotel operations beyond the front desk, such as learning Toast POS for processing transactions in other departments like food and beverage.
• Cleaning & Maintenance: Assist with cleaning tables and maintaining cleanliness in common areas and meeting spaces as needed.
• Event Support: Assist with setting up and breaking down meeting rooms and event spaces for guests.
• Collaboration: Work closely with housekeeping and maintenance teams to ensure guest satisfaction.
• Local Recommendations: Provide guests with recommendations for local attractions, dining, and activities to enhance their stay.
• Phone Etiquette: Uphold professional phone etiquette when responding to calls and guest inquiries.
• Standards & Procedures: Adhere to all hotel brand standards and operational procedures.

Requirements:

• Physical Requirements: Must be able to stand for long periods (8 hours) as part of the job duties.
• Experience: Previous experience in front desk operations or guest services in hospitality is preferred.
• Communication: Strong communication skills with a focus on excellent guest relations.
• Interpersonal Skills: Excellent phone etiquette and the ability to interact with guests and team members effectively.
• Schedule Flexibility: Must be willing to work flexible hours, including weekends and holidays.
• Positive Attitude: A proactive attitude, attention to detail, and ability to multitask in a fast-paced environment are essential for success in this role.

Why Join Us?

Be a part of a dynamic team where your hospitality skills will shine! You'll have opportunities to grow and gain cross-training in various areas of hotel operations. Apply today and help us create a welcoming and memorable experience for our guests.

Job Type: Full-time

Pay: $10.65 - $12.00 per hour

Expected hours: 40 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Cleveland, TN 37312 (Required)

Ability to Relocate:

• Cleveland, TN 37312: Relocate before starting work (Required)

Work Location: In person

Salary : $11 - $12