Front Desk Agent (Part-Time)

Shifts hours are in both the AM and/or PM. Must be available weekends as well!

*1 Year of Customer Service Experience REQUIRED

*1 Year of Hotel / Hospitality Experience REQUIRED

1 Year of OPERA PMS Software Experience PREFERRED

FEEL FREE TO DROP OFF YOUR RESUME / FILL OUT AN APPLICATION!

Job Title: PART TIME FRONT DESK AGENT
Job Summary: Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel’s operational performance for the day. Oversees front office/front desk operations during the overnight shift.

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day

· Be the warm welcome that kicks off a memorable guest experience

· Acknowledge Rewards Club members and returning guests, in person or on the phone

· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

· Handle cash and credit transactions

· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes

· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

· Take pride in your appearance and place as a brand ambassador

· Always know what events and activities are on the day’s schedule

· Jump into other ad-hoc duties when your colleagues need your help

Job Duties:
· Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
· Tracks room revenues, occupancy percentages, and other front office operating statistics.
· Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
· Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
· Verifies all account postings and balances.
· Summarizes results of operations and prepares reports for management.
· Performs duties of the Front Desk Agent.
· Performs other duties as assigned.
Qualifications:
· High school diploma or equivalent.
· Accounting background preferred.
· Previous hotel experience desired.
· Strong customer service orientation and skills.
· Present a professional image, and able to communicate well with both guests and employees.
· Ability to operate front office equipment and computers.
· Ability to compile facts and figures.
· Ability to understand principles of auditing, balancing, and closing out accounts.

Job Type: Part-time

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person